Refund policy

RETAIL & WHOLESALE REFUND, RETURN & CANCELLATION POLICY

1. GENERAL TERMS (ALL SALES ARE FINAL): All sales made through our store—including both retail purchases and custom wholesale orders—are FINAL. We do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, incorrect selection, or overstock. 

2. SILICONE MOLDS (WHOLESALE & RETAIL): Our silicone molds are custom manufactured or packaged for specific production runs. Once manufacturing begins, the order cannot be altered, returned, or refunded under any circumstances.

3. VACUUM-SEALED CLAY (RETAIL & WHOLESALE): Due to the highly sensitive nature of our Clay, all packages are strictly vacuum-sealed to preserve moisture control, quality, and product safety. Once the vacuum seal is broken, punctured, or the product is opened, it enters a drying process and loses all commercial value. Therefore, opened or unsealed clay products are completely ineligible for return or exchange.

4. CANCELLATION POLICIES:
- WHOLESALE ORDERS: Once a wholesale order is placed and the 50% production deposit is processed, you have a strict window of twenty-four (24) hours to request a cancellation. After 24 hours, raw materials are allocated and manufacturing begins; therefore, the 50% production deposit becomes entirely NON-REFUNDABLE.
- RETAIL ORDERS: Retail orders are automatically transmitted to our fulfillment system to ensure fast dispatch. You may request a cancellation within two (2) hours of placing your order. Once an order has been packed, labeled, or handed over to the shipping carrier, it can no longer be canceled or modified.

5. DEFECTS & TRANSIT DAMAGES: We enforce strict quality control. If your silicone molds arrive with manufacturing defects, or if your Clay arrives with the vacuum seal visibly ruptured/punctured during transit, you must report the issue to flourish.craftsupplies@gmail.com within three (3) calendar days of delivery confirmation. Claims must include your order number and clear photographic evidence of the unopened, damaged packaging or defective mold. Approved claims will be resolved via replacement items or store credit, at our sole discretion. No cash or credit card refunds will be processed